Shipping Policy

Last updated: September 1st 2025

At The Alchemy Hub, we want to ensure your order reaches you quickly and safely. Please read our shipping policy carefully before placing an order.

Processing Times

Orders are typically processed within 2–3 working days (Monday–Friday, excluding Bank Holidays).
You will receive an email confirmation once your order has been dispatched.

Shipping Rates & Delivery Times

We currently ship within the UK only. If you require international shipping, please contact us prior to any payments.
Standard delivery is usually 3–5 working days from dispatch.
Express delivery options may be available at checkout.
Delivery times are estimates and may be subject to postal or courier delays beyond our control.

Click & Collect

Customers may choose to collect their order directly from The Alchemy Hub. You will be notified when your order is ready for collection.

Shipping Providers

Orders are shipped via trusted UK couriers or Royal Mail. Tracking details (if applicable) will be provided once your order has been dispatched.

Incorrect Addresses

Please ensure your shipping details are entered correctly at checkout. The Alchemy Hub cannot be held responsible for orders delayed or lost due to incorrect addresses provided by the customer.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48hours of delivery with photos of the issue. We cannot guarantee a refund or replacement but will assess on individual basis.

Returns & Refunds

Please see our Refund Policy for full details on returns, exchanges, and refunds.

If you have any questions regarding shipping, please contact us via the email provided on our Contact Us page.

Shipping Policy - the basics

Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.

What to include in the Shipping Policy

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.