Privacy Policy

Last updated: September 1st 2025

At The Alchemy Hub, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information in line with UK Data Protection law and the UK GDPR.

Who We Are

The Alchemy Hub is a sole trading company based in the UK. Our contact details are available on our website’s Find Us/Contact Us page. You can contact us via email for any privacy-related enquiries.

Information We Collect

When you use our services, we may collect:

Name
Email address
Phone number
Booking and payment details (note: we do not store card/payment information; payments are processed securely through Wix).

How We Use Your Information

We use your information to:

Process event, workshop, and treatment bookings
Send booking confirmations and relevant communications
Provide updates, newsletters, and promotional content (you may opt out at any time)
Comply with legal and regulatory requirements

Data Storage & Security

All personal data is stored electronically within Wix’s secure systems
We do not create or keep paper copies of your data
We retain customer records for up to 2 years, unless you choose to opt out sooner

Cookies

Our website uses standard Wix cookies to ensure functionality and improve your browsing experience. No additional tracking or third-party cookies are used.

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data
Withdraw consent for marketing communications at any time
Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your rights are not being respected

Sharing Your Data

We will never sell, share, or disclose your personal information to third parties, except where required by law.

Contact Us

For any questions about this policy or to exercise your rights, please contact us via the email address listed on our Contact Us page.