Refund & Return Policy

Please be sure to read our refund policy prior to any purchases of our services or items.

To ensure the best experience for all clients, we operate a strict bookings and cancellation policy. By booking a class, event, or treatment at The Alchemy Hub, you agree to the following terms:

Bookings

All classes, events, and treatments must be pre-booked online or via our official booking system.
We do not accept walk-ins or payments on the day.
Bookings typically close 24 hours prior to the scheduled session. Please ensure you book in adequate timing.
Spaces are limited and allocated on a first-come, first-served basis.

Cancellations & Non-Attendance

Cancellations made less than 24 hours before the scheduled start time are non-refundable and non-transferable.
Failure to attend a booked session will result in forfeiture of your payment.
If you are unable to attend, you may request to transfer your payment to another available session, class, or treatment, provided you notify us more than 24 hours in advance.
Refunds are not offered unless the event, class, or treatment is cancelled by The Alchemy Hub.

Cancellations by The Alchemy Hub

In the rare event that we must cancel a session, you will be offered a transfer to another session or a full refund.
We reserve the right to cancel or reschedule classes, events, or treatments due to unforeseen circumstances, including low enrolment, staff illness, or emergencies.

Additional Information

It is the responsibility of the client to arrive on time. Late arrivals may be refused entry to avoid disruption.
Bookings are non-transferable between individuals unless arranged in advance with management.
We reserve the right to refuse service to anyone acting inappropriately or in breach of our studio’s values of safety, respect, and inclusion.

This policy has been written to align with current UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 to enforce fair cancellation terms.

Refund On Store ITems

To be eligible for a return, items must be unused, in their original condition and packaging.
Certain items cannot be returned for hygiene and safety reasons (e.g. teas, herbs, oils). This does not affect your statutory rights if the product is faulty.
To initiate a return, please contact us via the email listed on our Contact Us page with your order number and details.
We do not process payments for return items. This will be something you are responsible for arranging.
Once your return has been received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 7–10 working days.
Shipping costs are non-refundable unless the item is faulty or incorrect.
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery with your order details and photos of the issue.
We will arrange a replacement or refund at no additional cost to you.
If you haven’t received a refund within 7 working days, please first check your bank or card provider. If the refund has not been processed, contact us and we will investigate further.

For all returns, refunds, or order concerns, please contact us at the email address provided on our website.